Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on hello@hiperskin.com

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

HiPer Skincare reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by HiPer Skincare specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by HiPer Skincare to arrange delivery of Product etc. If a cancellation request is rejected by HiPer Skincare after providing adequate reasons, the customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by HiPer Skincare, the said amount will be refunded in accordance with the above mentioned process.